|Where you are Home Winning Business Unsuccessful Bid Got a Complaint?|
Got a Complaint?
If you are concerned that a government agency has not adhered to the established purchasing principles or policies, you are entitled to make a complaint. The complaints process is outlined below and in the brochure, Got a complaint?
It is your responsibility to ensure that every effort is made to resolve any problems/complaints with the agency concerned and not to make frivolous complaints.
Please note, any allegations of official misconduct of a criminal nature should be referred directly to Tasmania Police.
If you have a concern about a specific tender or contract, you should seek to resolve the problem informally with the contact officer in the first instance.
You can contact the complaints officer by phone, or in writing. See the list of purchasing complaints officers above for contact details.
When you make your complaint, please ensure that you provide all relevant information including:
Agencies are required to investigate all complaints in a timely manner and to provide regular feedback to you.
You should note that if a contract has been entered into, it is unlikely that the decision can be overturned. However, where a contract has not been finalised, and government procurement principles or policies have not been followed, appropriate remedial action will be taken. This may include re-calling tenders or quotations, provided that there will be no undue cost or disadvantage to other companies.
All complaints are investigated free of charge.
You will need to provide all relevant information, including copies of correspondence with the agency against which the complaint is being made.
The Department of Treasury and Finance will take the necessary action to investigate the complaint, including, in certain circumstances, employing a Probity Adviser.
You will need to provide all relevant information, including copies of correspondence with the agency against which the complaint is being made and with the Department of Treasury and Finance.
This page has been developed by the Department of Treasury and Finance.
Questions regarding its content may be directed by email to email@example.com
The URL for this site is http://www.purchasing.tas.gov.au/winninggovernmentbusiness