What services can agencies provide me with during the bidding process?

Government agencies will:

• answer your questions either individually or at pre-tender briefing sessions (note that any information provided to you will also be provided to your competitors to ensure that everyone is competing on a level playing field);
• provide feedback through a debriefing session if you were not successful; and
• investigate any complaints you may have with regard to purchasing procedures.

Can I suggest a better way of doing a job?

The Government is open to innovation and ideas but you should check first with the agency contact to determine whether an alternative suggestion would be considered.

What can I do if I don't understand the specifications for a purchase?

Contact the agency to seek clarification and attend any available briefings.

What can I do if I don't understand the terms and conditions of the contract?

Contact the agency and seek clarification.